As some of you know, I have very little (ok, let's be honest, ZERO) tolerance for all things handicap discriminatory. I am proud to say that I have been on my best behavior since the summer incident with the very able bodied man parked in the handicap space at HEB. I figure that since God spared me from the guy pulling out a gun and blowing my brains out, the least I can do is stay calm. Fortunately, I've not had any major discriminatory incidents...until this past weekend.
So, we bribed Russ into taking the boys for a few hours so we could go and do some shopping. Mom, Dad, Nan, and I be-bop through Office Max, Home Depot, and Michaels without incident, Dad using his electric wheelchair the entire time. We pull into the very crowded parking lot at Garden Ridge and notice that the mere 4 handicap spots on the South side of the building are all taken. A little annoyed at the lack of spots, I made some glib remark and my sister piped up that it's not a problem, we can park on the East side of the building and go in the East entrance. Perfect. So we did. On this side of the building, there are probably about 2 dozen or more handicap spots. Viola. Solution.
As soon as we've just about got dad unloaded from the van, Nan notices a big banner that says this entrance is no longer open and we'll have to go around to the other entrance. If you know the Round Rock Garden Ridge, you know that the store is mammoth. The other entrance is quite some distance from the East parking lot. It's sorta like a mall. So, now I'm getting steamed. I know that there is some ADA law about the number of handicap parking spots required based on the store's capacity and I also know that the handicap spots have to be located nearest the entrance. So, fine. That's what cell phones are for.
(Sorry.. I realize now that this post is going to be long, epic even. You should be used to my pregnant raving rants by now.)
So, I call the store. I get some teeny bopper answer the phone and I say, "I need to speak to the store manager, immediately." Several minutes pass and Mr. Manager comes online. I explain to him the situation. I calmly ask him to meet us at the East doors and let us into the building. He refuses. I go balistic. A few choice words later, I inform him that he WILL be meeting me at the customer service desk IMMEDIATELY where we can discuss this issue in person. And I tromp off across the parking lot, the fam trailing behind, my sister right at my side. In retrospect, though I know she was very angry herself, I think she was more concerned that I was about to get myself arrested than she was that we represent dad's interests well.
I turn to her and tell her that what we'll do is walk the distance and check the conditions that a handicapped person would have to traverse in order to get to the South entrance. So, we take off on the sidewalk and the first barrier we encounter is a closed in portion of the sidewalk. If a handicapped person had vision impairment, they probably would not be able to see that when they got to the end of the sidewalk, they would have to turn around and go back in order to get through.
So, we tell dad to go back to the ramp and DRIVE HIS WHEELCHAIR IN THE STREET. Um, yeah, HUGE safety hazard. Picture electric wheelchair meets Christmas shopper in mommy SUV. But, it's the only solution, he can't make it around the building on the sidewalk. We round the first corner on our journey to the South door and (staying on the sidewalk to simulate a handicapped person's experience) we come to the drainage pipe. In order to cross this second barrier, the handicapped person would either have to make a 1 foot jump across the ditch or their wheelchair would have to be able to traverse an almost 4 inch drop down and back up again.
But, we continue on and are just about to round the second corner of the building to make our way to our final destination. Wouldn't you know it... Garden Ridge has this HUGE 20 foot blow up Christmas Snow Glob tied down to cinder blocks and COMPLETELY OBSCURING the sidewalk. Now the blood is pumping so hard in my head that I feel I might puke.
I march into the building, find the customer service desk, and inform the girl at the register that I'm meeting the manager here and where is he? She says, well if he knows you're going to meet him, he'll be here any minute. I make her page him for good measure. We wait. I make her page him again. We wait. I tell her to page him a third time and she refuses. All the while, I am very loudly protesting the plight of the handicapped at Garden Ridge, VERY LOUDLY. I tell her compadre at the next register to page him. We wait. After the 4th page, the dude shows up.
I inform him of the obstructed sidewalk and of my barely controlled rage. I tell him that while I'm not an ADA lawyer (thank goodness for him) I do know that the situation they've got going at Garden Ridge is unacceptable and illegal. I tell him that we have photographed the situation. Now he looks scared. I tell him that he needs to step outside with me and walk the pathway so that he can see all the many barriers to shopping in his store. He apologizes. It's not enough. And, in the end, he tells me that if me and my family would like to shop in his store, he would be happy to meet us at the East entrance and let us out those doors at the end of our shopping.
FAT CHANCE! I inform him that not only will I be contacting his district mangager and corporate headquarters (which he gave me the numbers for) but I will NEVER be shopping at this or any Garden Ridge ever again. And, we left the store, me wondering why he didn't just save himself the headache and just meet us at the FREAKING EAST DOORS in the first place, as I requested. Needless to say, my complaint is not yet over with Garden Ridge. This happened almost 4 days ago and when I drove by there, they still have not corrected the problem. Idiots. They won't even know what hit them.